Refund policy

 

Return & Refund Policy

Effective Date: 02 March 2026

At SUVARRA.COM, your satisfaction is important to us. We strive to deliver high-quality products, but if you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, the product must:

  • Be unused and in original condition

  • Include original packaging, tags, and accessories

  • Not show signs of wear, damage, or alteration

  • Be accompanied by proof of purchase (order ID or receipt)

Returns that do not meet these criteria may not be accepted.

2. Return Timeframe

You may request a return within [3 DAYS] of receiving your order.

Requests made after this period may not be eligible for return or refund.

To initiate a return, contact us at:
📧 CONTACT.SUVARRA@GMAIL.COM

Please include your order number and reason for return.

3. Return Process

Once your return request is approved:

  1. We will share return instructions via email.

  2. You may be asked to ship the product to our return address.

  3. Ensure the product is securely packed to avoid damage during transit.

Returns sent without prior approval may not be accepted.

4. Refund Process

After we receive and inspect the returned product:

  • Approved refunds will be processed within 10-15 DAYS.

  • Refunds will be issued to the original payment method

Please note:

  • Banks or payment providers may take additional time to reflect the refund.

  • Shipping charges (if any) are usually non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges in the following cases:

  • Size issues (if applicable)

  • Damaged or defective items

  • Incorrect product received

Exchange requests must be raised within 3 DAYS of delivery.

If the replacement product is unavailable, we may offer a refund or store credit.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong product:

  • Contact us within 3 DAYS of delivery

  • Share clear photos or videos of the issue, unboxing video

Once verified, we will:

  • Offer a replacement, or

  • Provide a full refund (including shipping, if applicable)

We aim to resolve such cases quickly and fairly.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or worn products

  • Items without original packaging or tags

  • Personalized or custom-made products

  • Hygiene-sensitive items (e.g., earrings, cosmetics, if applicable)

  • Clearance or final sale items (if specified)

These exclusions help maintain quality and hygiene standards.

8. Return Shipping Costs

Return shipping responsibility depends on the reason for return:

  • If the return is due to our mistake (wrong/damaged item):
    We will cover the return shipping cost.

  • If the return is due to customer preference (e.g., change of mind):
    Return shipping charges will be borne by the customer.

We recommend using a trackable shipping service for safe returns.

9. Cancellations

Orders can be canceled only if they have not been shipped.

To request cancellation, contact us immediately at:
📧 CONTACT.SUVARRA@GMAIL.COM

Once shipped, orders cannot be canceled but may be eligible for return as per this policy.

10. Contact Us

For any return, refund, or exchange-related queries, please contact us:

📧 Email: CONTACT.SUVARRA@GMAIL.COM
Please include your order number for faster assistance.

Our Promise

We are committed to making your shopping experience smooth, transparent, and trustworthy. Every return request is handled with fairness and care because your confidence in SUVARRA.COM matters to us.