Shipping policy

 

Shipping Policy

Effective Date: 02 March 2026

At suvarra.com, we aim to deliver your order safely and as quickly as possible. This Shipping Policy outlines how we process, ship, and deliver your purchases.

1. Order Processing Time

All orders are processed within 7 days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During high-demand periods, processing may take slightly longer.

Once your order is processed, it will be handed over to our shipping partners for delivery.

2. Shipping Methods

We ship orders using trusted courier partners to ensure safe and reliable delivery.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available at checkout)

Shipping options will be displayed during checkout based on your location.

3. Delivery Timeframes

Estimated delivery timelines:

  • Metro Cities: [5–7 BUSINESS DAYS]

  • Non-Metro Cities: [7–10 BUSINESS DAYS]

  • Remote Locations: [7–15 BUSINESS DAYS]

Please note that delivery times are estimates and may vary due to courier operations or external factors.

4. Shipping Charges

Shipping costs are calculated based on order value, location, and selected shipping method.

  • Standard Shipping: 100 INR

  • Free Shipping: Available on orders above 1000 INR

Final shipping charges will be shown at checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation via email or SMS

  • A tracking number and tracking link

You can use the tracking link to monitor the delivery status in real time.

If you do not receive tracking details within 7 days, please contact us at contact.suvarra@gmail.com.

6. Delivery Issues and Delays

While we work closely with our courier partners, certain delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Strikes or transport disruptions

  • High seasonal demand

If your package is delayed, we request your patience and understanding.

In case of:

  • Lost packages

  • Incorrect delivery

  • Damaged items

Please contact us within 5 DAYS of delivery at contact.suvarra@gmail.com, and we will assist you promptly.

7. Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate.

We are not responsible for delays or failed deliveries due to:

  • Incorrect or incomplete addresses

  • Unavailable recipient at delivery time

Re-shipping charges may apply in such cases.

8. International Shipping 

We may offer international shipping to select countries.

  • Delivery timelines: [7–30 BUSINESS DAYS]

  • Shipping charges vary by destination and weight.

  • Customs duties, taxes, and import charges (if applicable) must be borne by the customer.

We are not responsible for delays caused by customs clearance.

If you have questions about international shipping, contact us at contact.suvarra@gmail.com.

9. Order Status Questions

For any shipping-related queries, feel free to contact us:

📧 Email: contact.suvarra@gmail.com
Please include your order number for faster assistance.